1 Introduction to communication
– Meaning of communication
– Role of communication in an organisation
– Elements of communication
– The communication process
– Principles of effective communication
– Essential of an effective communication system
– Barriers to effective communication
2. Types of communication
– Formal and informal communication
– Flow of communication in an organisation
– Grapevine communication
– Internal and external communication
– Interpersonal and intrapersonal communication
– Cross-cultural communication
– E-mail
– Visual communication – graphs/charts/tables/diagrams/pictures
3. Oral communication
– Meaning of oral communication
– Importance of oral communication
– Types of oral communication-face to face and telephone conversations
– Effective listening-The listening process, principles of effective listening, listening techniques, barriers to effective listening
– Interviews-types, purpose, preparation and conduct of interviews
– Persuasive communication- meaning, objectives, creating persuasive messages, approaches to persuasion
4. Non-verbal communication
– Meaning and importance of non-verbal communication
– Forms of non-verbal communication
– Effective use of non-verbal communication
– Barriers to effective non-verbal communication`
5. Writing skills
– Sentence construction and paragraph development
– Business letters
– Memorandum
– Posters and notices
– Forms and questionnaires
– Circulars and newsletters
– Advertisements and publicity materials
– Documents used in business transactions – letter of enquiry, catalogue, quotation, purchase order, invoice, credit note, debit note, others
– C.V and resume
6. Public speaking and presentation
– Effective presentation skills
– Audience analysis
– Selecting and researching the topic
– Preparation and organisation of an effective presentation
– Structure of presentation
– Presentation aids
– Public speeches-structure and delivery of public speeches
– PowerPoint presentations
7. Group and team communication
– Group communication networks
– Team communication
– Communicating in virtual groups and teams-group e-mails, what’s app groups, social media
– Meetings- types, role of members, preparation, conduct, documents used in meetings
– Conferences and symposia
8. Report and proposal writing
– Types and purpose of reports
– Structure and content of reports
– Types and uses of proposals
– Structure and content of proposals
– Writing of formal reports and proposals
9. Information technology and communication
– Role and impact of technology in communication
– Communication networks- internet, intranet and extranet
– Teleconferencing and video conferencing
– Webinar
– Wireless technology
10. Ethics in communication
– Role of ethical communication in an organisation
– Principles of ethical communication
– Ethical issues in communication
– Enhancing ethical communication in an organisation
– Factors influencing ethical communication
– Ethical dilemmas in communication
– Handling ethical dilemmas in communication